It all began in 2007 when a Jacksonville woman got fed up with her home security monitoring service.
She just wanted to stop using the service, but was surprised to find that her contract contained an auto-renewal provision that allowed the company to automatically renew her contract. She could only have stopped the renewal by submitting a written request to the company 60 days before the contract was set to renew.
Instead of being able to cancel her service, she found that she had been auto-renewed for another two years.
Plainly, the woman wasn’t happy, and when her protests fell on deaf ears at the alarm company, Rep. Charles McBurney, a republican state representative from Jacksonville, stepped in.
On May 12, 2010, legislation to protect consumers against vague and unscrupulous auto-renewal contracts became law in Florida.